{"id":5192,"date":"2019-12-09T11:24:34","date_gmt":"2019-12-09T10:24:34","guid":{"rendered":"https:\/\/myspeaker.se\/profiles\/shaun-smith\/"},"modified":"2025-02-18T19:22:30","modified_gmt":"2025-02-18T19:22:30","slug":"shaun-smith","status":"publish","type":"profile","link":"https:\/\/myspeaker.se\/en\/international-speakers\/shaun-smith\/","title":{"rendered":"Shaun Smith"},"content":{"rendered":"\n
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Shaun now runs his own customer experience consultancy, Smith+co, which is firmly rooted in the ‘keep it simple’ ethos.\u00a0 Over the last 25 years, Shaun has built up a wealth of practical experience with organisations throughout Europe, Asia Pacific and the US, working with senior executive teams on key issues such as brand strategy and implementation, leadership, customer experience and organisational alignment.<\/p>\n

\u201cShaun is one of the world’s most recognised experts on Customer Experience\u201d<\/p><\/blockquote>\n

Shaun Smith began his career in the airline industry, where he became Head of Customer Service, Sales and Marketing Training worldwide for British Airways highly acclaimed ‘Putting People First’ service and culture change programme.\u00a0 During this time he launched a British Airways subsidiary company offering training services to the travel trade. Shaun has appeared on the Ask the Expert programme on CNBC and was also voted one of the top business speakers in the UK.<\/p>\n

Popular topics: <\/strong>BOLD \u2013 How to be Brave in Business and Win | Managing Your Customer Experience \u2013 Turning Your Customers into Advocates | Uncommon Practice \u2013 Differentiating Your Brand | See, Feel, Think, Do \u2013 The Power of Instinct in Business | Living the Brand \u2013 The move towards holistic marketing | Aligning your organisation \u2013 harnessing the power of your people<\/p>\n <\/div>\n \n\n<\/div>","protected":false},"excerpt":{"rendered":"

Shaun Smith has been a catalyst in expanding management focus from the tactical issues of customer service to the wider of customer experience.<\/p>\n","protected":false},"author":1,"featured_media":1172,"menu_order":1358,"template":"","profile_category":[396,866,864],"profile_tag":[125,164],"profile_language":[],"class_list":["post-5192","profile","type-profile","status-publish","has-post-thumbnail","hentry","profile_category-international-speakers","profile_category-sales-marketing","profile_category-leadership","profile_tag-leadership","profile_tag-sales-marketing"],"acf":[],"yoast_head":"\nShaun Smith - Book your keynote speaker with MySpeaker<\/title>\n<meta name=\"description\" content=\"Shaun Smith has been a catalyst in expanding management focus from the tactical issues of customer service to the wider of customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myspeaker.se\/en\/international-speakers\/shaun-smith\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Book your next keynote speaker at MySpeaker\" \/>\n<meta property=\"og:description\" content=\"Shaun Smith has been a catalyst in expanding management focus from the tactical issues of customer service to the wider of customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myspeaker.se\/en\/international-speakers\/shaun-smith\/\" \/>\n<meta property=\"og:site_name\" content=\"MySpeaker Sweden\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/myspeakersweden\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-18T19:22:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myspeaker.se\/wp-content\/uploads\/sites\/4\/2023\/09\/Shaun-Smith-profile.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/myspeaker.se\\\/en\\\/international-speakers\\\/shaun-smith\\\/\",\"url\":\"https:\\\/\\\/myspeaker.se\\\/en\\\/international-speakers\\\/shaun-smith\\\/\",\"name\":\"Shaun Smith - 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