{"id":11791,"date":"2024-05-31T07:42:54","date_gmt":"2024-05-31T07:42:54","guid":{"rendered":"https:\/\/myspeaker.se\/?post_type=profile&p=11791"},"modified":"2024-09-03T11:02:49","modified_gmt":"2024-09-03T11:02:49","slug":"steven-van-belleghem","status":"publish","type":"profile","link":"https:\/\/myspeaker.se\/en\/international-speakers\/steven-van-belleghem\/","title":{"rendered":"Steven Van Belleghem"},"content":{"rendered":"\n
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Meet Steven Van Belleghem, a dedicated advocate for exceptional customer experiences! His mission is to ignite a customer-centric transformation in businesses. Steven’s approach blends common sense with cutting-edge technologies, a compassionate human touch, long-term thinking, and a commitment to social responsibility. This winning formula repeatedly captures the hearts and loyalty of customers.<\/p>\n <\/div>\n \n\n<\/div>\n\n\n

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Cx Strategy: The offer you can\u2019t refuse<\/strong><\/p>\n

In today’s market, having a great product and offering good service is the baseline, not the winning formula. Convenience, too, is now a commodity, and it’s no longer a positive differentiator. Steven’s keynote urges businesses to go beyond transactional relationships and aim to become a ‘partner in life’ for their customers, delivering personalized solutions and creating societal value. He illustrates this approach with global company examples, showcasing how to present customers with an ‘offer they can’t refuse.’<\/p>\n

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Creating a Strong Customer Culture: The diamond in the rough<\/strong><\/p>\n

The paradox in the customer experience world is that while companies have good intentions to make their customers happy, the actual execution often falls short. Steven’s keynote, based on twelve years of conversations with CX professionals, focuses on transforming well-intentioned companies into successful ones by infusing a genuine Customer Culture. He sheds light on why teams struggle to become customer-centric, demonstrates the impact of small changes, and equips organizations with the tools to establish a customer culture effectively.<\/p>\n

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Transform the role of humans in CX: When digital becomes human<\/strong><\/p>\n

In the rapidly evolving landscape of customer relationships, there’s an imperative for an extreme transformation to adapt to self-service, big data, customer automation, and the fusion of online and offline worlds. Not only does a successful digital transformation matter, but the human aspect of customer relationships must also evolve. Steven’s keynote, guided by his famous narrative ‘When Digital Becomes Human,’ explores the intersection of digital and human transformation in customer strategy, addressing challenges like striking a man-machine balance, defining the role of the human touch, and leveraging the power of connecting people to maximum advantage, offering an engaging journey into the future of customer relations.<\/p>\n

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Customer Experience and AI: Customers the day after tomorrow<\/strong><\/p>\n

Artificial Intelligence has the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects. In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using AI to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\n\n <\/details>\n\n <\/div>\n\n \n<\/section>\n\n\n

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Steven finds his inspiration by visiting companies all over the world. He is the co-founder of Nexxworks, an inspiration agency that organises inspiration tours in all corners of the world to inspire executives to improve their customer experience.<\/p>\n

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“Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.” -Anthony Belpaire, Google<\/span><\/em><\/p>\n

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Steven is also an investor in customer experience related companies such as Hello Customer and IO Digital. Steven complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.<\/p>\n

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“Steven\u2019s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.” –<\/span><\/em>Steve Vanslype, \u2028Manager Marketing & Communication Vans, Mercedes-Benz<\/span><\/em><\/p>\n

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Some personal facts:<\/p>\n

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  • Steven is a huge Disney fan and had a dream come true when he was offered a small cameo in the Flemish-language version of Cars 3.<\/li>\n
  • Steven is an avid Club Brugge supporter. He was thrilled to be involved in the development of the team\u2019s social media strategy. As a result, in 2010 Club Brugge was the first Belgian team to professionally use the up and coming social media communication channels at the time.<\/li>\n
  • Steven lives in a small rural town in Belgium, a place where he thoroughly enjoys the analogue world.<\/li>\n<\/ul>\n <\/div>\n \n\n<\/div>\n\n\n
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